On Saturday, 2021.12.11, the electrical engineer Lu Gong received feedback from the customer Hefei Boda Precision that the electrical control of the sewage station was abnormal. The electrical control module was damaged due to power supply problems, and the control system of the sewage station was paralyzed, affecting the production line. Winner Lu Gong immediately communicated and remotely guided the customer's relevant personnel, and gave an emergency plan.
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Hefei Boda Precision Technology Co., Ltd.
Hefei Broad Precision Technology Co., Ltd., located at No. 66 Yihu West Road, High-tech Zone, Lujiang County, Hefei, Anhui Foreign-invested enterprises, mainly producing notebook computer mechanical parts and new energy vehicle supporting parts.
Hefei Boda Precision Technology Co., Ltd. adheres to the corporate mission of "making Boda products the reason why people like computers", constantly innovating high-quality products, and going for better development in the future.
In February 2019, Winner Environmental Protection undertook a wastewater treatment project designed by Broad Precision Technology with a wastewater treatment capacity of 1300T/D. More than four months after the establishment of the contract and the completion of the acceptance and handover of the contract, it provided a guarantee for the overall production of Boda Precision.
Anxious for what customers are anxious, think what customers think
On December 11, 2021, the electrical engineer Lu Gong received the customer Hefei Boda Precision’s feedback on the electrical control of the sewage station. Winner Lu Gong immediately contacted the customer’s electrical staff for video guidance, and initially determined the cause of the failure, that is, an import of the control system. The damage of the accessories causes the system to not run automatically.
Winner's general manager Dr. Yunfeng Li and Manager Zhao of the technical department immediately gave instructions and arrangements after learning about the incident, solving the problem for the customer and restoring the normal operation of the system without delay. Li Gong, the purchasing department, also sacrificed weekend time to contact suppliers and arrange SF Express to send them to the scene as soon as possible.
Mr. Lu then rushed to the site to conduct a comprehensive investigation, processing and maintenance. The customer Boda Precision Co., Ltd. also fully cooperated in troubleshooting, actively provided tools and manpower cooperation, and finally restored the sewage station to normal. At the same time, Mr. Lu gave the customer operation and safety training. , And it is recommended that customers be equipped with appropriate accessories and add remote diagnosis functions. The proper solution of this problem has won unanimous praise from customers!
For a long time, Winner has always provided every customer with advanced technological innovation and perfect after-sales service, providing integrated water solutions to reduce corporate costs and risks. Anxious for what customers want, what they think, make customers a company respected by the society, and help partners take off.